Shipping

• Orders will be shipped within 1-5 working days. Delivery time for Australia varies from 2-10 working days depending on your location. International delivery times vary between 2-6 weeks.
• If order is returned / lost because of customer providing incorrect address or package is returned for any reason the customer must than pay shipping & handling and product costs for redelivery to the correct address. If order is returned to us stating - unknown/gone away/insufficient address/refused/unclaimed there will be a $9.95 additional charge, Australia Post charges us the $9.95 fee therefore the customer will pay the fee. Plus $15 fee for redelivery (additional charge for international orders).

• $9.95 flat fee shipping for orders up to 500g and $15 flat fee shipping for orders over 500g within Australia.
• Australia orders are shipped via eParcel tracked and insured.
• Please contact us for a shipping quote for New Zealand and International orders.
• All prices are in Australian Dollars and are GST inclusive. 
• All Australia orders must be signed for upon delivery.
• All shipping and duty costs are at customer's expense for New Zealand/International orders.
• All orders are dispatches from our Queensland location.
• The name appearing on your credit card statement will show USG (Universal Synergy Group).

*Product change of mind returns are not accepted.

Pricing and Charges

Product prices and shipping and handling charges may change without notice.


Mail Orders (Australia only)

To submit an order by mail please send a payment (money order ONLY) with your exact order details and your mailing address/phone number/e-mail address. Money order payment to include shipping fee and product costs. Shipping fee: $9.95 flat fee shipping for orders up to 500g and $15 flat fee shipping for orders over 500g.
DO NOT send cash.

Money order to be payable to: Universal Synergy Group
Please mail the order and payment to:

Universal Synergy Group
Vegan Made Delights
P.O.Box 206
Helensvale QLD 4212